Shipping Policy

Transparency, trust, and commitment to our customers.

Effective Date: June 6, 2026

Thank you for shopping with Patriot Wellness Inc.. This policy explains how and when we ship retail orders, and the terms for wholesale and bulk shipments.

1. Order Processing

Orders are processed within one (1) to two (2) business days after payment is confirmed.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During promotions, launches, or peak periods, processing may take longer; we will notify you of significant delays.

You receive a confirmation email with tracking once your order ships.

2. Domestic Shipping Rates & Delivery Estimates

We ship throughout the United States via USPS, UPS, and/or FedEx. Delivery estimates are in addition to processing time and are estimates only β€” not guarantees β€” and actual transit is controlled by the carrier.

Method Estimated Transit Cost
Standard 3–7 business days Flat [CONFIRM: $5.95]
Expedited 2–3 business days Calculated at checkout
Free Standard Shipping 3–7 business days Orders over [CONFIRM: $75]

Adjust methods, transit windows, and thresholds to match your live carrier configuration before publishing.

3. Order Tracking

A tracking number is emailed when your order ships. Allow 24–48 hours for tracking to update. If tracking has not updated after several business days, contact support@patriotwellnessinc.com.

4. Temperature-Sensitive Products

Some of our supplements, powders, and stick packs are sensitive to heat and humidity. Brief exposure during transit will not typically affect product quality or safety. We are not responsible for cosmetic changes (such as softening or clumping) caused by carrier handling or seasonal temperatures, but if you have any concern about a product you received, contact us and we will help.

5. Address Accuracy, Failed Delivery & Returned Packages

Customers are responsible for a complete, accurate shipping address. We are not liable for orders delayed or lost due to an incorrect or incomplete address.

  • Packages returned as undeliverable will be reshipped after we contact you; additional shipping charges may apply.
  • Address changes can only be accommodated before an order is processed.

6. Lost or Stolen Packages

Title and risk of loss pass to you once the carrier marks the package delivered. If a package is lost in transit or marked delivered but not received:

  • Contact us within seven (7) days of the expected or marked delivery date.
  • We will help open a carrier investigation and, at our discretion, reship or refund once the claim is resolved.
  • We recommend shipping insurance for high-value orders where offered at checkout.

7. P.O. Boxes & Military Addresses

We ship to P.O. boxes and APO/FPO/DPO addresses via USPS. Transit times to military addresses may be longer and are outside our control.

8. International Shipping

We currently ship within the United States [CONFIRM whether international is offered]. Where international shipping is available:

  • The recipient is the importer of record and is responsible for all duties, taxes, customs fees, and compliance with destination-country import and supplement regulations.
  • Such charges are not included in our prices or shipping fees and are collected by the carrier or customs authority.
  • We are not responsible for products seized, delayed, or refused by customs, and orders refused at customs are not eligible for refund of shipping.

9. Wholesale, Bulk & Contract-Manufacturing Shipments

The following terms apply to business, wholesale, and contract-manufacturing (CMO) shipments.

  • Shipping terms. Unless otherwise agreed in writing, bulk and production orders ship EXW / FOB origin (Danbury, CT), with freight, insurance, and risk of loss passing to the purchaser upon delivery to the carrier.
  • Carrier & routing. The purchaser may designate a carrier and account; otherwise we select a reasonable carrier without assuming liability for the carrier’s performance.
  • Lead times. Production and ship dates are good-faith estimates, not guaranteed delivery dates. Delays caused by events beyond our reasonable control extend timelines accordingly (see Force Majeure in the Terms of Sale).
  • Claims. The purchaser inspects shipments on receipt and files freight claims for loss or damage in transit with the carrier.

10. Contact

Patriot Wellness Inc. β€” Shipping & Fulfillment

Email: support@patriotwellnessinc.com

Phone: 203-241-6646 (Mon–Fri, 9:00 a.m.–5:00 p.m. ET)

Mail: 66 Beaver Brook Road, Danbury, CT 06810