Refund & Returns Policy
Transparency, trust, and commitment to our customers.
Scope & legal-review note: These policies are written for Patriot Wellness Inc. as a direct-to-consumer dietary supplement brand and FDA-registered contract manufacturer (CMO). They include consumer-protection terms (CCPA/CPRA and state privacy rights, auto-renewal/ROSCA compliance) and risk-mitigation terms (assumption of risk, warranty disclaimers, limitation of liability, and a binding arbitration agreement with class-action waiver). No policy eliminates the possibility of a claim; these terms are designed to reduce exposure and create strong defenses. Confirm bracketed [CONFIRM] fields and have licensed counsel review and finalize the arbitration and Prop 65 provisions before publishing. Enforceability of the arbitration and disclaimer terms depends on customers affirmatively agreeing at checkout (a checkbox linking to these terms).
Effective Date: June 6, 2026
At Patriot Wellness Inc. (“we,” “us,” or “our”), your satisfaction and safety come first. This policy explains refunds, returns, and exchanges for retail customers, and the separate terms for wholesale and contract-manufacturing orders. By purchasing from us, you agree to this policy.
1. Returns & Refunds (Retail Customers)
Because our products are consumable health products, returns are limited and time-sensitive. We accept returns of unopened, factory-sealed product purchased directly from us within fourteen (14) days of the delivery date, in original, resalable condition.
Refunds cover the product purchase price only and exclude original shipping, handling, and applicable taxes.
2. Eligibility
Direct purchase. The product was purchased directly from www.patriotwellnessinc.com or another official Patriot Wellness sales channel. Products bought from third-party resellers or marketplaces must be returned through that seller.
Within 14 days. The return request is made within fourteen (14) days of delivery.
Unopened & sealed. The product is unopened, with the manufacturer’s safety seal intact, in original packaging and in resalable condition.
Proof of purchase. A valid order number or receipt is provided.
3. Opened Products & Consumable Safety
For health, safety, and product-integrity reasons, opened products cannot be returned or refunded except where the product is defective, damaged, or incorrect (see Section 6). Once a safety seal is broken, a consumable product cannot be resold and is considered final sale.
4. How to Start a Return (Authorization Required)
All returns must be authorized in advance. Unauthorized returns shipped without an RMA number cannot be processed or refunded and may be discarded.
Email support@patriotwellnessinc.com with your order number and the reason for the return.
We respond within two (2) business days with a Return Merchandise Authorization (RMA) number and instructions.
Pack the product securely, write the RMA number on the outside, and ship to the address we provide.
After we receive and inspect the return, we notify you by email of approval or rejection.
5. Refund Processing
Method. Approved refunds are issued to the original payment method.
Timing. Refunds are processed within five (5) to ten (10) business days of our receiving and inspecting the return. Your bank or card issuer may need an additional three (3) to five (5) business days to post the credit.
Return shipping. Unless the return results from our error or a defective product, the customer pays return shipping, and original shipping charges are non-refundable.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right at our expense.
Report within seven (7) days of delivery to support@patriotwellnessinc.com with your order number and photos of the product, packaging, and any damage.
We will provide a prepaid return label where a return is required, and ship a free replacement or issue a full refund (including shipping) at your choice.
Do not discard damaged product or packaging until your claim is resolved.
7. Subscription & Auto-Ship Orders
Subscription terms, including how to cancel, are governed by Section 5 of the Terms of Sale (“Subscriptions & Automatic Renewal”). In summary:
You may cancel, pause, or modify a subscription at any time through your account or by contacting us, effective for any order not yet processed.
Orders already billed and shipped follow the Returns & Refunds terms above (unopened/sealed within 14 days; opened product is final sale except if defective).
We do not refund a renewal order solely because a cancellation request arrived after the order processed; the standard Returns & Refunds terms above still apply to the shipped product.
8. Non-Returnable Items
For health, safety, and regulatory reasons, the following are final sale and not eligible for return except where damaged or defective:
Gift cards and digital products.
Items marked “Final Sale,” clearance, or promotional free items.
Products returned more than fourteen (14) days after delivery.
All opened products, and any product with a broken safety seal or showing signs of tampering, misuse, or improper storage (except where defective, damaged, or incorrect).
Custom-formulated or private-label products produced to a customer’s specification (see Section 9).
9. Chargebacks
Please contact us before initiating a chargeback or payment dispute — most issues are resolved quickly and directly. Chargebacks filed without first contacting us, or determined to be invalid, may result in suspension of future ordering privileges and may be addressed under the dispute-resolution terms in the Terms of Sale.
10. Wholesale, Private-Label & Contract-Manufacturing Orders
The following terms apply to business, wholesale, distributor, and contract-manufacturing (CMO) orders and supersede the retail terms above for those transactions.
Non-Cancelable / Non-Returnable (NCNR). Custom-formulated, private-label, co-manufactured, and bulk production orders are non-cancelable, non-returnable, and non-refundable once production, raw-material procurement, or packaging has commenced, except as provided below for nonconforming goods.
Deposits. Production orders require a deposit of [CONFIRM: 50%] at order confirmation. Deposits are non-refundable once materials are ordered or production is scheduled.
Inspection period. The purchaser has thirty (30) days from receipt to inspect goods and notify us in writing of any nonconforming goods. Goods not rejected within this period are deemed accepted.
Nonconforming goods. “Nonconforming goods” means product that materially differs from the agreed written specification, or whose labeling or packaging incorrectly identifies its contents. For verified nonconforming goods, we will, at our sole discretion, (a) replace the goods with conforming goods, or (b) issue a credit or refund for the affected portion. This is the purchaser’s sole and exclusive remedy.
Restocking. Where a return of stock (non-custom) product is approved at our discretion, a restocking fee of up to [CONFIRM: 25%] may apply.
Storage. Returns are not accepted for product stored or handled outside recommended conditions after delivery, including exposure to excessive heat or humidity.
11. Contact
Patriot Wellness Inc. — Customer Care
Email: support@patriotwellnessinc.com
Phone: 203-241-6646 (Mon–Fri, 9:00 a.m.–5:00 p.m. ET)
Mail: 66 Beaver Brook Road, Danbury, CT 06810